About Benefits

Mission Statement:

The UFLAC Benefits staff are dedicated to providing first-class customer service to our members. We strive to show each other and our members courtesy and respect through every interaction while also providing accurate and knowledgeable support and guidance to our members.


  • To take pride in working as a team. A desire to have an atmosphere of open communication among staff which will promote Integrity
  • The Team to receive proper training to succeed in their duties – Take pride and step-up and be committed to your duties
  • Encouragement to work well with each other (Trust, Honesty & Loyalty)
  • To be committed and motivated
  • Accept change, be committed to following values of our interactions with co-workers and our members


  • Professionalism – In appearance, attitude, and standards
  • Integrity – Demonstrate honesty and fairness
  • Compassion – Demonstrate kindness and empathy
  • Responsibility and Accountability – Professionally, personally, and responsible for our actions
  • Respect – For each other, our department, and our UFLAC members
  • Diversity – Be open minded and responsive to our duties
  • Commitment – To UFAC Benefits Office and UFLAC Membership
  • Teamwork – Encourage unity and a cooperative attitude